Non-credit Bearing Training

Bridging programmes  (Category 1):

• Customized Programmes
• These programmes are customized on request of the customer.

Customer service programmes (Category 2):

• Telephone Etiquette (Programme 1)
• Telephone Etiquette (Programme 2)
• Excellent Customer Service (Programme 1)
• Excellent Customer Service (Programme 2)
• Customer Service Practice - Service Quality
• Close a deal with a customer
• Resolve customer queries

Intercultural and other differences  (Category 3):

• Integration / Intercultural Programme

Supervisory, management and labour relations  (Category 4):

• Discipline in the workplace
• Employment equity in the workplace
• Sexual harassment in the workplace
• Introduction to supervision
• Inleiding tot toesighouding
• Office management

Computer courses  (Category 5):

• Demonstrate basic knowledge of computers
• Demonstrate ability to use the World Wide Web
• Introduction to email
• Introduction to Microsoft Word
• Introduction to MS PowerPoint
• Basic Excel
• Microsoft Excel Intermediate

Life skills training  (Category 6):

• Conflict management
• Konflikhantering en Selfhandhawende Gedrag
• Motivation – The power within me!
• Introduction to health care services and an understanding of chemical dependency
• My role in relationships
• HIV/AIDS
• Stress management
• Planning & time management
• Manage work time effectively
• Managing basic personal finance

Sales & marketing (Category 7):

• Sales & marketing programme
• Fundamentals of marketing
• Wen kopers oor
• Practical buying workshop
• Effective sales

Languages (Category 8):

• Basiese taalvaardigheid in Afrikaans
• Language acquisition courses (All eleven official languages)

Financial (Category 9):

• Managing basic personal finance
• Managing basic business finance
• Finance for non-financial managers
• Introduction to accounting

Specialization   (Category 10):

• Professional business writing skills
• Introduction to office administration
• Speed reading skills
• Business ethics
• Understanding transformation
• Learnership orientation for the employer and learner
• Mentoring
• Quality awareness
• Business Presentation Skills
• Introduction to small businesses
• Introduction to environmental and pollution management
• Understand your role in business
• The role and functions of the employment equity committee
• The roles and tasks of the training committee