Non-credit Bearing Training
Bridging programmes (Category 1):
- Customized Programmes
- These programmes are customized on request of the customer.
Customer service programmes (Category 2):
- Telephone Etiquette (Programme 1)
- Telephone Etiquette (Programme 2)
- Excellent Customer Service (Programme 1)
- Excellent Customer Service (Programme 2)
- Customer Service Practice – Service Quality
- Close a deal with a customer
- Resolve customer queries
Intercultural and other differences (Category 3):
- Integration / Intercultural Programme
Supervisory, management and labour relations (Category 4):
- Discipline in the workplace
- Employment equity in the workplace
- Sexual harassment in the workplace
- Introduction to supervision
- Office management
Computer courses (Category 5):
- Demonstrate basic knowledge of computers
- Demonstrate ability to use the World Wide Web
- Introduction to email
- Introduction to Microsoft Word
- Introduction to MS PowerPoint
- Basic Excel
- Microsoft Excel Intermediate
Life skills training (Category 6):
- Conflict management
- Konflikhantering en Selfhandhawende Gedrag
- Motivation – The power within me!
- Introduction to health care services and an understanding of chemical dependency
- My role in relationships
- HIV/AIDS
- Stress management
- Planning & time management
- Manage work time effectively
- Managing basic personal finance
Sales & marketing (Category 7):
- Sales & marketing programme
- Fundamentals of marketing
- Wen kopers oor
- Practical buying workshop
- Effective sales
Languages (Category 8):
- Basiese taalvaardigheid in Afrikaans
- Language acquisition courses (All eleven official languages)
Financial (Category 9):
- Managing basic personal finance
- Managing basic business finance
- Finance for non-financial managers
- Introduction to accounting
Specialization (Category 10):
- Professional business writing skills
- Introduction to office administration
- Speed reading skills
- Business ethics
- Understanding transformation
- Learnership orientation for the employer and learner
- Mentoring
- Quality awareness
- Business Presentation Skills
- Introduction to small businesses
- Introduction to environmental and pollution management
- Understand your role in business
- The role and functions of the employment equity committee
- The roles and tasks of the training committee